MOA Benchmarking provides a complete quality management and continuous improvement platform for aged care, retirement living, and disability support providers across Australia, New Zealand, and the United Kingdom.
Our cutting-edge online platform allows providers to access a complete suite of auditing tools to fulfill their self-assessment obligations and demonstrate compliance across a range of industry standards, including:
· Aged Care Quality Standards
· NDIS Practice Standards
· ARVAS and Retirement Living Code of Conduct
· Nga Paerewa Health and Disability Services Standard (New Zealand)
· Key Lines of Enquiry (UK)
Audit tools are supplemented by surveys, quality indicator packages, and range of other compliance and quality management modules. All tools are continuously maintained and updated by MOA’s team of content specialists to ensure they’re always current in a time when legislation, regulation, and best practice are evolving at an unprecedented rate.
Reporting at service, regional, and whole-of-organisation levels allows for immediate insight into performance against the relevant standards. Reports also give real-time analysis of your data against industry benchmarks using the largest commercially available data set of its kind in Australia – 1 in 3 Australians in residential aged care live in a home supported by MOA.
Flags and opportunities for improvement identified through MOA’s tools integrate directly with the Plan for Continuous Improvement (PCI) module, allowing you to plan, track, and manage your Continuous Improvement actions through the system. From there, generate your written plan for continuous improvement with the click of a button.
For residential (and soon, home care) providers, MOA provides a suite of tools for collecting, processing, and submitting data for the National Aged Care Mandatory Quality Indicator Program (NACMQIP). Collect your data using our suite of robust data collection tools; leverage our sophisticated data quality and review processes to ensure your data are as accurate and high-quality as possible; access benchmarked reports and estimated star ratings prior to submission; and have MOA send your data to the Department of Health on your behalf.
The system is completely cloud based (and mobile-friendly). The platform requires almost no setup, and can be picked up and used ‘off the shelf’ extremely effectively; but can also be highly customised to suit your individual requirements – run a custom audit schedule, load your existing self-assessments and surveys into the system along side the MOA tools, and leverage our range of integration gateways to automate the flow of data between MOA and other care management systems.
