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ACCPA’s Consultancy Team provides professional guidance to support aged and community care providers deliver safe and high quality care that older Australians can trust. This expert ACCPA team has capability to provide a range of Consultancy services from a detailed review of business operating models to providing continuous improvement advice that is centred around culture, leadership, governance, quality and risk management, and building a capable workforce.

ACCPA understands the day-to-day challenges faced by providers and the impact this has on front-line operations. As such, the team offers tailored fee-for-service consultancy services that is highly responsive to emerging issues and trends, and the changing needs of providers in a fast-paced environment. Consultancy helps organisations to build capacity through coaching and mentoring, as well as offering adaptable advice to ensure sustainable business improvement solutions.

Discounted rates for ACCPA members

If you would like to learn more about how the ACCPA consultancy team can better assist you, please phone 1300 222 721 during business hours or click the ‘contact our team’ button below to send us an email.

Just some of the ways we can support you ...

Quality standards, review and gap analysis

Onsite and independent support to meet the Aged Care Quality Standards. This external review and gap analysis can provide the Aged Care Quality and Safety Commission with quality assurance and supports leaders to optimise performance and prioritise actions to maintain compliance. In the case of adverse compliance outcomes, ACCPA can assist to navigate non-compliance and provide guidance to drive systemic improvements.

Organisational governance, risk management and strategic planning

Strengthen organisational governance to ensure a robust and effective risk and quality management system. This comprehensive audit and review also includes guidance to drive continuous improvement in the delivery of safe and quality aged care services.

Clinical governance, incident and complaint management

Development of a robust clinical governance framework covering quality and risk management to ensure timely identification and response to incidents and complaints. This involves working with managers and supervisors to build workforce capability and the implementation of operational processes and systems for improved clinical care.

Building leadership capacity through coaching and mentoring with CILCA360 accredited practitioners

The ACCPA Mentor program supports the professional development of aged care leaders with a mentor-mentee relationship. Mentors share their skills and knowledge with Mentee’s, transferring learning from formal training to the workplace. This program is supported by CILCA360 (Care Industry Leadership Capability Assessment) to help leaders strengthen their capabilities, confidence, and problem-solving skills.

Workforce capability through staffing reviews, training and development

Support in building internal capability to create a sustainable workforce, including staff planning, rostering and supporting cultural change for ‘right fit’ people in roles within the organisation.

Strategic and business planning advice

Additional expert guidance in undertaking a business model assessment including the review of internal systems and processes to inform strategic planning. ACCPA can support providers in accessing additional grant or funding opportunities.

Funding and financial viability

Support to optimise organisational funding and improve systems to prepare for future reforms and sector changes reducing any risk to future viability.