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Art of Retirement Living Management

Workshop overview:

Contextualised for retirement living operational managers, this workshop explores the contemporary capabilities required to deliver effective management, in this unique workplace setting.

Learn how to align your daily priorities and actions with key organisational goals whilst maintaining and growing an effective team and learning culture. Delivered in a practical manner, participants are provided post-session resources that will assist in the day-to-day practice of confident management. 

Who should attend: 

All managers newly promoted, seasoned managers seeking a ‘refresher’, and those newly recruited to the aged and community services sector from other industry sectors.

Outcomes of this workshop:

  • Manage yourself and others with greater confidence
  • Improve communication and relationship-building
  • Be an agent for positive change and improvement
  • Manage up, down and sideways more effectively
  • Align daily priorities and actions with key organisational goals and aspirations
  • Think more clearly and provide the right guidance for team success
  • Foster trust and a positive workplace culture for better service delivery

About the facilitator:

Bruce Williams loves to help people understand how other people tick so they can work together with less stress and more “yes!” With a focus on leadership, communication and team dynamics, Bruce has been delivering adult education, coaching and professional development programs for over 4 decades. He is an accomplished speaker and facilitator with an engaging and humorous presentation style.
In addition to managing his own business, Bruce is Judging Chair for the Sunshine Coast Business Awards and a part-time academic with the University of the Sunshine Coast. He is founder and spokesperson for the USC Starfish Program raising funds to support low SES students in higher education. Bruce also mentors young entrepreneurs in The DeLorean Project and Generation Innovation.

Bruce Williams

Date:  9 September 2024

Time: 1pm – 3.30pm AEST

Cost: ACCPA Member:

1 – 2 people: $289.00 (GST inc) each
3 – 10 people: $260.00 (GST inc) each

Additional member discounts apply for groups of 11 and greater. Contact  for a discussion.              

Non Member: $462.00 (GST inc)

Booking Terms & Conditions 

 Privacy 

Aged and Community Care Providers Association (ACCPA) is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.  

A copy of the Australian Privacy Principles is available here: https://www.oaic.gov.au/  

A copy of ACCPA’s Privacy Policy is available here: https://www.accpa.asn.au/wp-content/uploads/2022/09/ACCPA-Privacy-Policy-v1-endorsed-250822-1.pdf  

Photographs and video footage may be taken during an ACCPA event or training session for ACCPA promotional purposes including social media, publications or communications. If you do not want your image used, please advise us via writing.  

Utilising the contact details provided to ACCPA from time to time, Learning and Professional Development will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email  and we will remove you from our ‘waiting lists’ and ‘email communications’ database. 

Cancellations, Refunds, Substitutions and Transfers: 

ACCPA’s Learning and Professional Development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the What’s On page. 

Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of ACCPA, a full refund will be paid, directly to the customer who has made the initial purchase. 

A full refund is also available if a participant withdraws from a training session, 5 or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis. 

An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided. 

Payment Terms 

It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement.   All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a Tax Invoice will be emailed to the person making the booking.