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“Be Prepared” – Act with Confidence to an ACQSC (Aged Care Quality and Safety Commission) Unannounced Visit (for Residential Providers)

Workshop overview:

Applying contemporary insights to regulatory compliance strategy and rules used by The Aged Care Quality and Safety Commission (ACQSC) is essential for approved Residential service providers to respond effectively and appropriately to Commission functions such as assessment contacts. Anecdotal evidence suggests providers are often left frustrated and surprised with ACQSC assessment activities when things go wrong and not according to past patterns.  

Sector performance data published quarterly by ACQSC indicates an increase to non-compliances in various standards/requirements. This training session is designed for Residential Providers to inform how prior preparation and readiness influences assessment methodology and accreditation outcome. 

Participate in a real-life simulation case study to assist your organisation with preparedness and readiness training, prior to, during and post assessment contact visits. Receive practical tips, network with others and secure quality compliance mentoring opportunities. 


Who should attend: 

Targeted towards Residential Providers – Board members, CEOs, Directors of Nursing/Facility Managers, Clinical/Care Managers, Quality Managers/Coordinators, Registered Nurses


Outcomes of this workshop:

  • Understanding changes to regulatory strategy and risk profiling approach by ACQSC assessors 
  • Identify deviations to regulatory rules and demonstrate confidence in preparedness to respond  
  • Know how totality of evidence applied to identified risks, remaining transparent and accountable to consumer outcomes leads to a strong compliance defence position 
  • Participate in a Simulated case study of ACQSC assessment – learn practical tips from an assessor perspective 
  • How to manage disputes with assessor findings and support win / win outcomes  

About the facilitator:

Cheryl Edwards is a registered nurse who has 36 years’ experience in residential aged care management. Cheryl has worked for smaller and larger private and not-for-profit providers, in both corporate and operational roles, and in leadership development programs. She holds qualifications in management, work health & safety and is a workplace trainer and assessor. Cheryl is also a Myers Briggs practitioner.

Cheryl Edwards

Date:  TBC 

Time: TBC 


ACCPA Member rates:

  • 1-2 people: $275 inc GST each
  • 3-10 people: $247.50 inc GST each   

Additional member discounts apply for groups of 11 and greater. Contact  for a discussion.     

Non Member rates: $440 Inc GST


Booking Terms & Conditions


Aged and Community Care Providers Association (ACCPA) is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles is available here:

A copy of ACCPA’s Privacy Policy is available here:

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Utilising the contact details provided to ACCPA from time to time, Learning and Professional Development will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email  and we will remove you from our ‘waiting lists’ and ‘email communications’ database. 

Cancellations, Refunds, Substitutions and Transfers:

ACCPA’s Learning and Professional Development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the What’s On page.

Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of ACCPA, a full refund will be paid, directly to the customer who has made the initial purchase.

A full refund is also available if a participant withdraws from a training session, 5 or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis.

An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided.

Payment Terms

It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement. 

All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a Tax Invoice will be emailed to the person making the booking.