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Conversations Bootcamp

Workshop overview:

There are four common workplace conversations that can make or break our team culture, how well we perform as a group and how much we all enjoy our work. Each of the four 30-minute sessions in the Conversations Bootcamp unpack some simple tools and strategies to help you excel in those moments – giving and receiving feedback, coaching and mentoring, praise and recognition, and challenging our leaders to think differently.

You’ll walk away with a set of essential communication frameworks to help you craft and deliver your message clearly, confidently, and for maximum impact. You’ll also learn how to ask better questions and be a better listener. Whether you want to upgrade your leadership toolbox or are simply keen for a refresher to help you polish your existing skills and capacity, the Conversations Bootcamp is just what you’re looking for.

Who should attend: 

Executive leaders, senior staff, managers and team leaders  

 

 Conversations Bootcamp Includes:

  • Session 1: Feedback for Performance
  • Session 2: Coaching for Excellence
  • Session 3: The Power of Appreciation
  • Session 4: Speaking Up

Session 1: Feedback for Performance

People share a common need to be valued and appreciated. In the current climate of skill shortages and increasing client needs, finding time to stop and acknowledge human effort, can be easily overlooked because of the pace of everyday tasks. Learn why ‘thanking people for what they are paid to do’ with genuine warm regard, and acknowledging individual and group effort is essential to build a ‘provider of choice’ workplace culture where people willingly bring their whole selves to the workplace and engage with meaning and purpose.  

Learning Outcomes:

  • Knowledge of a simple framework for giving feedback
  • Confidence to enact change through conversation

Session 2: Coaching for Excellence

Coaching is the art of helping other people discover insights about themselves that unlock their own potential. The quality of our coaching is directly related to the quality of the questions we ask. The key to great coaching is saying less and asking more. This session will equip you with a set of simple but insightful questions that will transform how you lead and support your team. It will give you the tools you need to create opportunities for people to find their own way, make their own informed choices and learn to trust their own wisdom.

Learning Outcomes:

  • A repertoire of thought-provoking questions aimed at unlocking individuals’ potential and fostering self-discovery.
  • Insight into creating environments conducive to self-directed learning and decision-making among team members.

Session 3: The Power of Appreciation 

People share a common need to be valued and appreciated. In the current climate of skill shortages and increasing client needs, finding time to stop and acknowledge human effort, can be easily overlooked because of the pace of everyday tasks. Learn why ‘thanking people for what they are paid to do’ with genuine warm regard, and acknowledging individual and group effort is essential to build a ‘provider of choice’ workplace culture where people willingly bring their whole selves to the workplace and engage with meaning and purpose.  

Learning Outcomes:

  • Recognise the importance of acknowledging individual and group effort in fostering a workplace culture where employees feel valued and appreciated, contributing to increased engagement and a sense of purpose in their roles.

Session 4: Speaking Up 

Speaking up with honest opinions, critical feedback or unpopular information requires confidence, courage, empathy, and skill. Especially when it involves people who have higher levels of influence, authority, status, or power. This session is designed to ease the nerves you may feel about questioning the status quo, challenging entrenched interests, or advocating for those who may be marginalised or disadvantaged. The tips and tools in the session will help ground you so you feel more comfortable with the discomfort of expressing your ‘great idea’ or request for ‘support’. It will help you choose the right moment to have one of those pivotal conversations that can drive positive change and progress as well as foster more transparent and accountable governance, leadership and organisational practices.

Learning Outcomes:

  • Increased confidence articulating honest opinions and providing critical feedback
  • Greater awareness of strategies, timing, and communication techniques to promote positive change, foster transparent governance, and advance organisational practices towards greater accountability and inclusivity.

About the facilitator:

Bruce Williams loves to help people understand how other people tick so they can work together with less stress and more “yes!” With a focus on leadership, communication and team dynamics, Bruce has been delivering adult education, coaching and professional development programs for over 4 decades. He is an accomplished speaker and facilitator with an engaging and humorous presentation style.
In addition to managing his own business, Bruce is Judging Chair for the Sunshine Coast Business Awards and a part-time academic with the University of the Sunshine Coast. He is founder and spokesperson for the USC Starfish Program raising funds to support low SES students in higher education. Bruce also mentors young entrepreneurs in The DeLorean Project and Generation Innovation.

Bruce Williams

DisclaimerThe CHSP Provider Ticket price is subsidised by Sector Support and Development (SSD) funded by the Australian Department of Health. Although funding for this session has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.

Date: 26 September and 3, 10, 17 October 2024 (registration includes all four sessions)

Time: 2:00pm – 2:30pm AEST/AEDT

Cost:

ACCPA Member:

  • 1 – 2 people: $289.00 (GST inc) each
  • 3 – 10 people: $260.00 (GST inc) each

Additional member discounts apply for groups of 11 and greater. Contact  for a discussion.              

Non Member: $462.00 (GST inc)

CHSP Ticket: $50.00

 

Booking Terms & Conditions

Privacy

Aged and Community Care Providers Association (ACCPA) is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles is available here: https://www.oaic.gov.au/

A copy of ACCPA’s Privacy Policy is available here: https://www.accpa.asn.au/wp-content/uploads/2022/09/ACCPA-Privacy-Policy-v1-endorsed-250822-1.pdf

Photographs and video footage may be taken during an ACCPA event or training session for ACCPA promotional purposes including social media, publications or communications. If you do not want your image used, please advise us via writing.

Utilising the contact details provided to ACCPA from time to time, Learning and Professional Development will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email  and we will remove you from our ‘waiting lists’ and ‘email communications’ database. 

Cancellations, Refunds, Substitutions and Transfers:

ACCPA’s Learning and Professional Development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the What’s On page.

Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of ACCPA, a full refund will be paid, directly to the customer who has made the initial purchase.

A full refund is also available if a participant withdraws from a training session, 5 or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis.

An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided.

Payment Terms

It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement. 

All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a Tax Invoice will be emailed to the person making the booking.