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Embedding a Peer Support Culture (Buddying)

Workshop overview:

Embedding a Peer Support Culture is designed to empower staff who are assigned a peer support role, often known as a ‘buddy’. The shift in terminology from ‘buddy’ to ‘peer support’ is to engender a collective responsibility as peers to support each other while still assigning an individual to act in the lead role. 

Implementation of a Peer Support program is an investment into your workforce, as employees who feel valued and supported are more likely to remain in their roles, leading to improved workforce retention rates.  It is particularly important when onboarding new employees to reduce stress which can occur when commencing a new job or undertaking a new role within an organisation.  

The 3.5 hour workshop explores the roles of all parties in the equation, both individuals and the organisation, and offers strategies for effective communication, giving and receiving feedback and greater understanding of how as individuals we learn and receive information. 

It explores the expectations of the peer support role and guides participants with practical skills and knowledge, to develop an effective and productive peer support relationship and operating structure within their workplace. 

Topics covered in the workshops include: 

  • Effective Coaching Relationships 
  • Qualities of an Effective Peer 
  • A Coaching Approach to Communication 
  • Giving Effective Workplace Instructions 
  • Cross Cultural Communication 
  • Giving Feedback to new staff 
  • Sharing Feedback with your Mentors 

Previous attendees have stated they “learned a lot of handy tips” and that facilitator Bernadette was “very clear and knowledgeable”.


Who should attend: 

This workshop is ideal for any workers in the aged care sector who support new employees and/or trainees as they transition into the workplace and human resource staff or managers responsible for implementing a peer support program in their organisation. 


Outcomes of this workshop:

  • Understand the roles, responsibilities and boundaries of being a workplace peer 
  • Recognise how individual learning style preferences can be utilised to advance knowledge and develop confidence in task applications 
  • Understand how effective communication can build relationships of trust and respect 
  • Increase your ability to manage difficult situations with confidence, clarity and calmness 
  • Develop strategies to deal with the expression of difficult emotions in others 

About the facilitators:

Maria-Jane (MJ) Satterthwaite

Founding Scope Vision in 1997, MJ Satterthwaite’s curiosity into what drives people and businesses to achieve success has been the passion recognised in her award-winning business. The drive to continue to embrace lifelong learning has been her key to success. Holding a Bachelor of Commerce, with an Accounting major, a Post Graduate Diploma of Education (Training and Development), and 15 Vocational Education and Training qualifications in leadership, management, marketing, hospitality and work health and safety, demonstrates MJ’s commitment to the values she believes in.

MJ has designed, developed and delivered initiatives to support organisations to manage and grow talent. Over 3 decades MJ has customised and developed talent management initiatives for Grill’d, Australian Venue Co., Australia Post, Coles Liquor, The Coffee Club, Australian Leisure and Hospitality Group, TSA, Commonwealth Bank, Clinical Labs, Department of Housing, Department of Transport, Royal Perth Hospital, The Centre for Cerebral Palsy, Air Services Australia, Automotive Holdings Group, AMCAP/Covs, Western Australian Cricket Association, Fulton Hogan, Western Power, Marra Worra Worra just to name a few!

MJ Head Shot less than 5m-2

Bernadette Durrell

Bernadette Durrell has direct industry experience, including being a Village Manager of 145-unit village. She has held training and lecturing roles with Alzheimer’s Australia and TAFE delivering the Diploma of Nursing and Certificate IV in Preparation for Nursing], worked as a Regional Manager for Silver Chain [WA], a Director of Nursing and holds a Bachelor of Science [Nursing] and Masters of Business Leadership. She has mentored nursing and radiography students for Curtin University [Perth].

Bernadette is a Credentialled Practitioner of Coaching and member of the International Coaching Federation.

Bernadette Durrell

Date:  4 September 2024

Time: 12.30pm – 4pm AEST


ACCPA Member:

  • 1-2 people: $289.00 inc GST each
  • 3-10 people: $260.00 inc GST each

Additional member discounts apply for groups of 11 and greater. Contact  for a discussion.         

Non Member: $462.00 inc GST

Date: 12 November 2024

Time: 12.30pm – 4pm AEDT


ACCPA Member:

  • 1-2 people: $289.00 inc GST each
  • 3-10 people: $260.00 inc GST each

Additional member discounts apply for groups of 11 and greater. Contact  for a discussion.         

Non Member: $462.00 inc GST


Booking Terms & Conditions 


Aged and Community Care Providers Association (ACCPA) is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.  

A copy of the Australian Privacy Principles is available here:  

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Utilising the contact details provided to ACCPA from time to time, Learning and Professional Development will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email  and we will remove you from our ‘waiting lists’ and ‘email communications’ database. 

Cancellations, Refunds, Substitutions and Transfers: 

ACCPA’s Learning and Professional Development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the What’s On page. 

Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of ACCPA, a full refund will be paid, directly to the customer who has made the initial purchase. 

A full refund is also available if a participant withdraws from a training session, 5 or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis. 

An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided. 

Payment Terms 

It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement.   All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a Tax Invoice will be emailed to the person making the booking.