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Foundational Leaders Program

Workshop overview:

Foundational Leaders is an ideal introductory program for leaders who are at the beginning of their journey or who may not have previously undertaken self-directed learning or formal leadership training.  

Before commencing the program, participants complete the Care Industry Leadership Capability Assessment (CILCA360), designed as a point in time assessment of individual strengths and areas for improvement, providing a baseline measure. 

Participants are welcomed into a nurturing online learning environment, where they can share their experiences and common industry challenges, building strong networks, that sustain them, during and post program. 

Individual coaching is available via a booking system, with access to experienced industry experts, to support participants with current challenges and to guide them on their leadership journey. 

Post program coaching is available to ACCPA Members, through arrangement with ACCPA Consultancy.  

Outcomes of this program:

  • Gain a greater understanding of the relationship between effective leadership, and the delivery of quality and safe care.  
  • Improve knowledge and strategies to engage with others to create team synergy, resolve conflict, communicate more effectively, investigate complaints and manage performance development conversations  
  • Gain clarity on the impact of key reform for boards and the delivery of clinical care  
  • Understand how to foster working cultures that are attractive to potential employees that support creativity, innovation and promote psychological safety  
  • Identify key business acumen skills including workforce planning, budgeting and interview techniques  
  • Opportunities to network with others in a similar role within other organisations 

Module 1 – Leadership & Organisational Culture

The program commences with a brief review of the group results of the CILCA360 assessment and participants are encouraged to share their individual learning objectives.

Module 1 focuses on the differing styles of leadership and the important influence that operational managers have on setting organisational culture of their immediate teams and how workplace culture impacts on care quality.

Participants are encouraged to engage in regular reflective practice, applying honest appraisal and examination to aid self-awareness and gain insights to grow in their leadership practice.

The differences between peer support, mentoring and coaching are discussed and how each option creates a growth mindset and learning culture.

Module 2 – Communicating with Confidence & Empathy for Maximum Engagement

As a leader, it is important to bring out the best in your team, and it starts with how you communicate.

For participants who have never had to lead a team of people, the ability to communicate effectively and have crucial conversations is a vital skill—it can never be underestimated.

Recognising personality traits and what happens when emotional buttons are pressed allows leaders to master their responses, develop empathy and seek feedback leading to greater self-awareness.

It is human nature to avoid difficult conversations; however, not raising concerns effectively can lead to increased levels of frustration within in your team and adversely affect care provision.

Through this module, participants learn strategies and practice how to manage difficult conversations. They also learn to differentiate between when to support staff through use of informal ‘check-ins’ and when to instigate formal performance management for disciplinary measures and rectify poor performance.

Teaching staff how to give genuine positive feedback to their team members on a regular basis allows them to develop a healthy team

Module 3 – Strategic Habits & Armour of Self Care

Employing habits and strategies for time management and dealing with conflicting priorities raises confidence in decision making while supporting self-care.

Learn the art of delegation and why letting go and believing in others builds capacity and trust, resulting in mutual benefits.

Participants learn to manage self-care by evaluating how to deal with stress, triggers for anxiety and other behavioural manifestations in themselves and others.

Through regular purposeful reflective practice and piloting new, managers model the value of a work-life balance to their teams.

Module 4 – Clinical Care Provision & Reform

More than ever, aged care leaders need to show a strong understanding of organisational management and be able to impart to each staff member their roles and responsibilities within a Governance Framework, as well as convey these boundaries to their teams and stakeholders.

Clinical Governance provides the structure and direction for the delivery of safe and high-quality care, with the needs and preferences of the older person at the heart of service provision.

Participants discuss the implications of current policy reform and are provided access to tools and resources to confidently address the Aged Care Quality Standards.

Through exploration of the unique values and preferences of older people receiving care, better care planning and management can be achieved.

An inquisitive stance enables new residents and clients to tell their story and ensures aged care teams can enable wellbeing and provide the best, most relevant opportunities to support ageing well. Quick strategies to improve communication with people with dementia and behaviours of concern are explored.

This module also delivers specific sessions on identifying changes and deterioration in the older person, emphasising the importance of quick and accurate response, including escalation and referral to the appropriate health professional.

Module 5 – Embracing Change, Future Proofing and Managing Risk

Change brings with it the opportunity for innovation. However, how you communicate that change makes all the difference in how that change is perceived by your team, and how effectively it will be implemented.

Risks are unavoidable in the Aged Care sector, however, having clear risk management procedures and a culture of safety will enable lower injury costs and negative media attention.

Managing complaints in an efficient manner by applying natural justice principles ensures that your team is supported in a just culture. It also means the care recipient and their families are listened to and that effective remedial action is taken if required.

Module 6 – Business Acumen

Business acumen is built on solid business principles and practices as well as having the confidence to apply them in an operational context.

Recruiting and retaining ‘right fit’ employees, making sound decisions, adapting to changes, and achieving goals, are key skills for leaders and managers.
Participants learn about generational differences and how to maximise these to create a cohesive team.

This module explores the key skills managers require including workforce planning, human resource management, and financial management and reporting.

Participants will understand key terminology relating to management, finance and budgeting, as well as the transperancy needed around prudential requirements.

Good managers know how to flex with the changing landscape of workforce shortages, to carefully manage a budget and make solution-focused adjustments to ensure organisational sustainability.

Preparation of reports and papers for senior managers is an effective way to alert management to your concerns and record your efforts to provide solutions. Participants are encouraged to identify a current challenge and write a short briefing paper.

About the facilitator:

Our Facilitator Cheryl Edwards is a registered nurse who has 36 years’ experience in residential aged care management. Cheryl has worked for smaller and larger private and not-for-profit providers, in both corporate and operational roles, and in leadership development programs. She holds qualifications in management, work health & safety and is a workplace trainer and assessor. Cheryl is also a Myers Briggs practitioner.

Cheryl Edwards
14 February 202412.00pm - 12.30pm AEDTCILCA360 Information Webinar
10 April 202412.00pm - 3.00pm AESTModule 1
24 April 202412.00pm - 3.00pm AESTModule 2
8 May 202412.00pm - 3.00pm AESTModule 3
22 May 202412.00pm - 3.00pm AESTModule 4
5 June 202412.00pm - 3.00pm AESTModule 5
19 June 202412.00pm - 3.00pm AESTModule 6


ACCPA Members:

    • 1-2 people: $3,085.00  inc GST each
    • 3 or more Group Discount: $2,782.50  inc GST each

Non Members: $3,635.00 inc GST each


Booking Terms & Conditions 


Aged and Community Care Providers Association (ACCPA) is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.  

A copy of the Australian Privacy Principles is available here:  

A copy of ACCPA’s Privacy Policy is available here:  

Photographs and video footage may be taken during an ACCPA event or training session for ACCPA promotional purposes including social media, publications or communications. If you do not want your image used, please advise us via writing.  

Utilising the contact details provided to ACCPA from time to time, Learning and Professional Development will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email  and we will remove you from our ‘waiting lists’ and ‘email communications’ database. 

Cancellations, Refunds, Substitutions and Transfers: 

ACCPA’s Learning and Professional Development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the What’s On page. 

Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of ACCPA, a full refund will be paid, directly to the customer who has made the initial purchase. 

A full refund is also available if a participant withdraws from a training session, 5 or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis. 

An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided. 

Payment Terms 

It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement.   All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a Tax Invoice will be emailed to the person making the booking.