Workshop overview:
Frontline workers deliver home care services in unique workplaces – the homes of the people they care for.
They are out of line of sight, without immediate support from colleagues and can experience greater risk across metropolitan, regional, rural and remote delivery settings.
This intensive jam-packed 4 X 30-minute bootcamp is co-designed by feedback received by ACCPA Members Services, Home Care specialist advisors and facilitation experts in their field.
It includes managing conflicts with families, staying safe, recognising clinical deterioration and when to report and strategies to address discrimination against workers.
Learn ‘just in time’ practical skills that you can apply immediately in your work role as a care worker.
Who should attend:
This bootcamp series is ideal for home care frontline workers.
The complete home care frontline workers bootcamp includes:
- Session 1: 8 October 2024 – Managing Conflict with Families
- Session 2: 10 October 2024 – Staying Safe when Delivering Remote Care Services
- Session 3: 15 October 2024 – Recognising Clinical Deterioration and When to Report It
- Session 4: 17 October 2024 – Creating a Safe Space: Responding to Discrimination in Home Care Service Delivery
Attend the complete 4-session bootcamp, or pick individual sessions of interest.
Session 1: 8 October 2024 – Managing Conflict with Families
This session will outline practical strategies to help you handle tricky family situations and diffuse conflict. We’ll cover simple tips on how communicate calmly and show empathy for family concerns while keeping things professional. This includes how to de-escalate and reduce tension, work together on solutions, set boundaries, and when to ask for extra support. Ideal for home care workers looking to improve their conflict resolution skills and create a more relaxed caregiving environment.
Learning Outcomes:
- Master staying calm – before, during & after difficult interactions
- Know how to de-escalate tension
- Understand how to validate emotions & clarify expectations
Facilitated by Bruce Williams
Session 2: 10 October 2024 – Staying Safe when Delivering Remote Care Services
Home care workers visit older people in their homes, leaving them vulnerable to the unexpected and without immediate or on-site support. It is essential that frontline workers can quickly assess personal risk, work within the scope of their role and confidently and safely respond to any situation of concern.
Learning Outcomes:
- Recognise behavioural indicators of substance abuse use in care recipients.
- Increase knowledge of hoarding behaviours in older people and learn strategies to minimise immediate risks to health.
- Respond to environmental dangers by following correct reporting protocols to ensure both personal safety and that of clients.
- Defuse inappropriate sexual behaviour towards care workers.
Facilitated by Tanya Dave
Session 3: 15 October 2024 – Recognising Clinical Deterioration and When to Report It
Build greater confidence caring for clients and supporting them through change or decline. This workshop will assist your understanding of the normal scope of your client’s condition and help you to observe signs of deterioration and when to report them. You will learn to better recognise the clinical risks associated with conditions such as diabetes, Parkinson’s and dehydration.
Learning Outcomes:
- Develop ability to accurately assess and understand the normal scope of various conditions.
- Learn to identify early signs of deterioration in clients with conditions such as diabetes, Parkinson’s and dehydration, ensuring timely reporting and intervention.
- Improve overall client outcomes and safety.
Facilitated by Jane Floyd
Session 4: 17 October 2024 – Creating a Safe Space: Responding to Discrimination in Home Care Service Delivery
Everyone has the right to a safe workplace. Discrimination is never acceptable, however some older people influenced by their life journey and socialisation, are ‘stuck’ in old thinking and may have experienced traumatic events like conflict and war which has challenged their acceptance of other cultures. This workshop supports employees from diverse cultural backgrounds to stay confident and in control during difficult situations. It also offers practical ways to deal with prejudice and handle challenging family members.
Learning Outcomes:
- Gain confidence setting personal boundaries at work.
- Manage tough conversations and learn how to respond to racial discrimination in the workplace.
- Know how to deal with difficult families.
Facilitated by Tanya Dave
About the facilitators:
In addition to managing his own business, Bruce is Judging Chair for the Sunshine Coast Business Awards and a part-time academic with the University of the Sunshine Coast. He is founder and spokesperson for the USC Starfish Program raising funds to support low SES students in higher education. Bruce also mentors young entrepreneurs in The DeLorean Project and Generation Innovation.
Tanya Dave is a Gerontologist with over 25 years of experience in the aged and community care sector. She has an unwavering passion for understanding the complexities of aging. Tanya’s expertise lies in developing innovative strategies and interventions to empower older individuals facing complex health issues, challenging behaviours, and social isolation. She is known for her ability to manage complex cases and takes great pride in witnessing her clients’ overcome obstacles.
Tanya is a strong advocate for the power of community in addressing the challenges of aging. She holds a Masters in Gerontology and is the Director of IAgewell, a company that publishes “Lifestyle 55+” magazine, organizes senior expos, offers community education, and provides private case management services. She is the founder of the innovate MindHubs and Transition Gateway Platform.
Tanya’s commitment to advocacy is evident in her establishment of the Sunshine Coast Senior Leadership Awards and her involvement in various organizations dedicated to healthy aging. She is on a mission to redefine aging and empower individuals and communities to embrace the possibilities of growing older.
Jane Floyd is based in Sydney and holds post graduate qualifications in commerce, marketing, management, public relations, communication management and government administration. Jane is a qualified internal auditor with more than 20 years’ experience in health, home and community care. Jane is an experienced non-executive director on health and aged care boards.
Jane provides specialist advice and consultation services to home and community care providers on a range of business needs. These include organisational and clinical governance, customer experience reviews, change management, quality performance reviews, training and development, risk and compliance, strategic planning, business performance and assisting providers respond to non-compliance audits and sanctions.
Leading the way in home care limited offer: Enjoy a 20% discount on all member and non-member tickets of select home care training products scheduled prior to the ACCPA National Conference 2024 on 23-25 October 2024. Access the 20% discount by applying the code HOMECARE when registering.
For the complete bootcamp (4 sessions):
Dates: 8, 10, 15 and 17 October 2024
Time: 12-12:30pm AEDT
Cost:
ACCPA Member: $300 (GST inc)
Non Member: $462 (GST inc)
For individual sessions:
Dates: Pick and choose from:
8 October – Managing Conflict with Families
10 October – Staying Safe when Delivering Remote Care Services
15 October – Recognising Clinical Deterioration and When to Report It
17 October – Creating a Safe Space: Responding to Discrimination in Home Care Service Delivery
Time: 12-12.30pm AEDT
Cost:
ACCPA Member: $79 (GST inc) each
Non Member: $120 (GST inc) each
Booking Terms & Conditions
Privacy
Aged and Community Care Providers Association (ACCPA) is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
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Cancellations, Refunds, Substitutions and Transfers:
ACCPA’s Learning and Professional Development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the What’s On page.
Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of ACCPA, a full refund will be paid, directly to the customer who has made the initial purchase.
A full refund is also available if a participant withdraws from a training session, 5 or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis.
An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided.
It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement.
All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a Tax Invoice will be emailed to the person making the booking.
