Follow us on Social Media


Leadership Accelerator Program – Complete Program (Modules 1-6)

This Leadership Accelerator Program is ideal for new and emerging leaders who want to grow their professional leadership capability quickly, simply, and practically. It’s also a great way for seasoned professionals to refresh their understanding and update their leadership toolkit. The program is designed to cultivate key leadership criteria and skills outlined in the Australian Aged Care Leadership Capability Framework.

The Leadership Accelerator Program enables the option of a practical intensive three-month program, with or without CILCA360 which you can purchase as a set or as individual modules. Exclusive programs are available for providers who want to explore cultural change by empowering their leaders with a renewed mindset.

The series is just as suitable for those in operational and clinical roles who may be supervising others for the first time, as well as those in corporate roles who have more experience. Each module is delivered as a 2-hour interactive workshop, with 2 workshops per month, over a 3 month period. Participants will also have access to a toolkit of supporting materials and resources for ongoing personal reflection and development.  

The program references the CILCA 360 tool, which ACCPA is a licensed provider and is available prior and/or at the conclusion of the Leadership Series, or anytime throughout the program, suitable to both parties. CILCA 360 is offered when purchasing the complete 6 module program.

The entire program is packed with hands-on experiences and real-world applications that will enable frontline aged care leaders and managers to:

  • Communicate with confidence and clarity
  • Bring out the best in their people
  • Reduce stress and resolve conflict
  • Make positive, timely decisions
  • Delegate with confidence
  • Grow agile, high-performing teams
  • Respond calmly in high-pressure and emotionally volatile contexts
  • Maintain strategic focus and service delivery in periods of rapid change
  • Value and appreciate diversity
  • Foster a relaxed, resilient culture

This Leadership Accelerator Program is a proactive response to key criteria and issues identified in the Australian Aged Care Leadership Capability Framework (ACLCF). Alignment with the ACLCF will ensure that learning outcomes and implementation can be measured through self-assessments, line manager assessments or 360-degree assessments.  


Whole Program Learning Outcomes:

  • Recognise and honour your natural leadership style
  • Understand key elements of personality and how they affect communication
  • Play to your strengths as well as adapt and stretch with other styles
  • Respond more effectively to routine complaints and misunderstandings
  • Create more pathways for team success
  • Support and encourage other developing leaders in your team
  • ‘Manage up’ and ‘manage sideways’ more effectively
  • Work better with colleagues with alternate leadership styles
  • Boost your leadership capacity and elevate your career growth

This Leadership Accelerator Program is specifically designed to meet the needs of current and aspiring leaders in Levels 3 and 2 of the ACLCF.

Level 3

leaders may also find the series a valuable refresher. Level 3 Often referred to as ‘front line’ or ‘first line’ managers, Level 3 Leaders are likely to be responsible for the activities of a team on a part-time or full-time basis. In an Aged Care context, depending on the size of the organisation and the services provided, these people may often be Care Co-ordinators, Service Co-ordinators, Registered Nurses or Team Managers.

Level 2

As mid-level leaders or ‘middle management’, Level 2 Leaders are commonly responsible for multiple teams or an entire service/function. According to organisational size and function, these leaders are likely to occupy positions as Director of Nursing, Care Manager, Facility Manager, Hotel Services Manager, Quality Manager, Human Resources Manager and so on.

Level 1

Level 1 Leaders are those with strategic and cultural responsibility for an entire organisation or division. Level 1 Leaders will often play a role in influencing community and/or stakeholders beyond their organisation. In small to medium-sized organisations this is likely to be the CEO. In medium to large-sized organisations Level 1 leaders may include general/executive/senior managers and department heads.

Date:  5 September, 19 September, 3 October, 17 October, 31 October, 14 November 2024

Time: Modules 1, 2 & 3 – 11:00am-1:00pm AEST
Modules 4, 5 & 6 – 11:00am-1:00pm AEDT


Complete Program without CILCA
          ACCPA Members:
$1,567.00 inc GST
          Non Members: $1,817.00 inc GST

Complete Program including CILCA
          ACCPA Members: $2,260.00 inc GST
          Non Members: $2,510.00 inc GST


Module 1: Leading with Style

Great leaders know that leadership is a fluid practice. They understand the influence of personality and know how to leverage their go-to leadership style. They’re also comfortable to flex and switch codes to fit alternative contexts. Effective leaders regularly adjust and improve the ways they serve their residents and care recipients and how they direct their teams. They have a growing toolkit of tactical communication skills and know-how and when to apply them.


Module 2: Emotional Intelligence, Resilience and Confidence

Great leaders have emotional intelligence. They understand that people respond differently to everyday challenges and the ebb and flow of aged care workplace interactions. Smart leaders know how to work well with others, manage stress, make effective decisions and inspire others to positive action. They know how to manage their own emotional profile and maintain their equilibrium and confidence in the face of an often complex, uncertain and ambiguous professional environment. And they know how to support and encourage their teams to do the same.

Module 3: Conflict Literacy

Great leaders are confident in any context because they are conflict literate. They know how to navigate with grace and skill the tensions and disagreements that are inevitable with professional groups and teams. Especially in the rapidly growing Aged Care sector with high demand and constantly evolving consumer expectations.  Effective leaders don’t shy away from conflict as they understand that if we manage conflict constructively, we harness its energy for creativity and development. Conflict literate leaders have the ability to nurture the optimal amount of tension in a team to foster positive engagement and generate the best ideas and actions. They also know how to listen and respond more effectively to concerns and questions from care recipients and their support networks.


Module 4: Confident Conversations

Great leaders know how to have courageous conversations. They know that open, transparent dialogue is a powerful problem-solving resource and a great way to grow confident, high-performing teams. Given high levels of volatility, uncertainty, and ambiguity in the Aged Care sector, the need for confident, positive, and practical communication has never been more vital. In this module, you’ll discover how courageous conversations save you time, money and energy, and help you build trust through genuine, open communication. You’ll find simple ways to master the art and heart of authentic feedback and grow your circle of influence.

Module 5: Decision Making and Delegation

Great leaders know how to make decisions. They know how to choose the best way forward when faced with uncertainty, complexity, risk, and alternative opinions. They understand that timely, positive, and purposeful decisions encourage trust and collaboration. Smart leaders understand how people influence decisions and how decisions influence people. They harness that energy in productive ways to ensure the best outcomes for care recipients, their teams, and their organisation’s broader strategic intentions. They are also comfortable encouraging their teams to step up more confidently into higher levels of decision-making for themselves.

Module 6: Strategic Doing

Great Leaders know how to plan their actions and action their plans. They’re more relaxed and get more done with less effort. They are clear on their vision, mission, values and purpose. They understand the unique demands and expectations in contemporary Aged Care. They set goals and measure progress and make sure they take into account the competing priorities of clinical, residential, and commercial imperatives. They understand the complex mix of compliance issues that govern their work. They also know the human factors that contribute to the ongoing success and sustainability of any project or team. Smart leaders shift from outdated strategic planning to more effective strategic doing. In this module, you’ll discover the only two problems you need to solve for a more balanced and productive life.

About the facilitator:

Bruce Williams loves to help people understand how other people tick so they can work together with less stress and more “yes!” With a focus on leadership, communication and team dynamics, Bruce has been delivering adult education, coaching and professional development programs for over 4 decades. He is an accomplished speaker and facilitator with an engaging and humorous presentation style.
In addition to managing his own business, Bruce is Judging Chair for the Sunshine Coast Business Awards and a part-time academic with the University of the Sunshine Coast. He is founder and spokesperson for the USC Starfish Program raising funds to support low SES students in higher education. Bruce also mentors young entrepreneurs in The DeLorean Project and Generation Innovation.

Bruce Williams

The Leadership Accelerator Program has been consistently rated an average of 4.6+ out of 5 stars by hundreds of participants since 2021.


Booking Terms & Conditions


Aged and Community Care Providers Association (ACCPA) is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles is available here:

A copy of ACCPA’s Privacy Policy is available here:

Photographs and video footage may be taken during an ACCPA event or training session for ACCPA promotional purposes including social media, publications or communications. If you do not want your image used, please advise us via writing.

Utilising the contact details provided to ACCPA from time to time, Learning and Professional Development will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email  and we will remove you from our ‘waiting lists’ and ‘email communications’ database. 

Cancellations, Refunds, Substitutions and Transfers:

ACCPA’s Learning and Professional Development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the What’s On page.

Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of ACCPA, a full refund will be paid, directly to the customer who has made the initial purchase.

A full refund is also available if a participant withdraws from a training session, 5 or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis.

An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided.

Payment Terms

It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement. 

All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a Tax Invoice will be emailed to the person making the booking.