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Older Minds Matter: Strategies to Support an Older Person Experiencing Confusion & Memory Loss

Workshop overview:

Confusion & memory loss can occur without a diagnosis of a Dementia related illness and can be a transitory experience for many older Australians. 

In this session you will learn why an older person may experience confusion & memory loss and what you can do to provide constructive support.

Who should attend: 

Commonwealth Home Support Program (CHSP) personal aged care workers, team leaders, supervisors and CHSP volunteers.

Outcomes of this workshop:

  • Information provision
  • Awareness raising
  • Communicating effectively
  • Responding effectively
  • Resources and referral pathways

About the facilitator:

Robyn is an independent training provider for ‘Mental Health & Wellbeing Training Solutions’ and has extensive experience in the mental health sector.

She is an accredited ‘Master Instructor’ with Mental Health First Aid Australia, delivers education and training through her business ‘Mental Health Peer Work Solutions’ and has a special interest in the mental health of older Australians.

Employed in the Mental Health sector since 2005 in predominantly education, training and peer roles, Robyn is a passionate trainer and advocate for positive mental health, and for recovery from mental illness.

Her extensive experience in the government and non-government mental health sectors, and her lived experience provides ‘value added mental health training with a difference’ that is continually acknowledged through customer and trainee feedback.

Date: 28 August 2024

Time: 11am-12:30pm AEST

Cost: CHSP: $50 inc GST
          ACCPA Member: $ 94.50 inc GST
          Non Member: $131.50 inc GST

Disclaimer: CHSP Ticket price subsidised by Sector Support and Development (SSD) funded by the Australian Department of Health. Although funding for this session has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.

Booking Terms & Conditions 

 Privacy 

Aged and Community Care Providers Association (ACCPA) is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.  

A copy of the Australian Privacy Principles is available here: https://www.oaic.gov.au/  

A copy of ACCPA’s Privacy Policy is available here: https://www.accpa.asn.au/wp-content/uploads/2022/09/ACCPA-Privacy-Policy-v1-endorsed-250822-1.pdf  

Photographs and video footage may be taken during an ACCPA event or training session for ACCPA promotional purposes including social media, publications or communications. If you do not want your image used, please advise us via writing.  

Utilising the contact details provided to ACCPA from time to time, Learning and Professional Development will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email  and we will remove you from our ‘waiting lists’ and ‘email communications’ database. 

Cancellations, Refunds, Substitutions and Transfers: 

ACCPA’s Learning and Professional Development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the What’s On page. 

Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of ACCPA, a full refund will be paid, directly to the customer who has made the initial purchase. 

A full refund is also available if a participant withdraws from a training session, 5 or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis. 

An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided. 

Payment Terms 

It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement.   All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a Tax Invoice will be emailed to the person making the booking.