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Preparing for your Quality Review – A Workshop for Home Care Providers

Workshop Overview:

 A quality review by the Aged Care Quality and Safety Commission, the regulators of home and community care providers, is conducted at least once every three years. It is the process of reviewing the quality of services delivered against the Aged Care Quality Standards.

Every Home and Community Care provider has to show the Commission that it meets these Standards. This is assessed through monitoring visits, reviews, and feedback from those receiving care and services. The results are published in the Find a provider tool on the My Aged Care Website for consumers.

 This workshop develops the competency of home and community care providers to conduct their own internal quality assurance activities in order to self-assess their preparedness for a quality review by the Commission. This workshop fine tunes the abilities of those with an interest in quality to initiate, lead and report on quality assurance activities.

 

Who should Attend: 

Home and community care board members, non-executive directors, and employees with responsibility for quality assurance processes and successful compliance outcomes.

 

Outcomes of this Course:

  • understand quality and safety compliance requirements of your organisation
  • understand why regular self-assessment of quality is important
  • conduct a self-assessment quality assurance project – on your own organisation
  • validate evidence of compliance against the Aged Care Quality Standards
  • identify the key barriers you may face in a quality reviews
  • understand what makes a good internal quality assurance review
  • understand the fundamental stages of the Commission’s quality review process
  • understand how to work with the Commission during a quality review
  • understand how to respond to non-compliance identified by the Commission
  • contribute to your professional development in quality management

About the Facilitator:

Jane Floyd is based in Sydney and holds post graduate qualifications in Commerce, Marketing, Management, Public Relations, Communication Management and Government Administration. Jane is a qualified Internal Auditor with more than 20 years’ experience in health, home and community care. Jane is an experienced non-executive director on health and aged care boards.

Jane provides specialist advice and consultation services to home and community care providers on a range of business needs. These include organisational and clinical governance, customer experience reviews, change management, quality performance reviews, training and development, risk and compliance, strategic planning, business performance and assisting providers respond to non-compliance audits and sanctions.

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Date:  12 September 2024

Time: 12.00pm – 2.00pm AEST

Cost:

ACCPA Members

  • 1-2 people: $289.00 inc GST each
  • 3-10 people: $260.00 inc GST each

Additional member discounts apply for groups of 11 and greater. Contact  for a discussion.

Non Member: $462.00 inc GST each

 

Date:  1 November 2024

Time: 12.00pm – 2.00pm AEDT

Cost:

ACCPA Members

  • 1-2 people: $289.00 inc GST each
  • 3-10 people: $260.00 inc GST each

Additional member discounts apply for groups of 11 and greater. Contact  for a discussion.

Non Member: $462.00 inc GST each


Date:  3 December 2024

Time: 12.00pm – 2.00pm AEDT

Cost:

ACCPA Members

  • 1-2 people: $289.00 inc GST each
  • 3-10 people: $260.00 inc GST each

Additional member discounts apply for groups of 11 and greater. Contact  for a discussion.

Non Member: $462.00 inc GST each

 

Testimonials

Booking Terms & Conditions

Privacy

Aged and Community Care Providers Association (ACCPA) is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles is available here: https://www.oaic.gov.au/

A copy of ACCPA’s Privacy Policy is available here: https://www.accpa.asn.au/wp-content/uploads/2022/09/ACCPA-Privacy-Policy-v1-endorsed-250822-1.pdf

Photographs and video footage may be taken during an ACCPA event or training session for ACCPA promotional purposes including social media, publications or communications. If you do not want your image used, please advise us via writing.

Utilising the contact details provided to ACCPA from time to time, Learning and Professional Development will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email  and we will remove you from our ‘waiting lists’ and ‘email communications’ database. 

Cancellations, Refunds, Substitutions and Transfers:

ACCPA’s Learning and Professional Development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the What’s On page.

Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of ACCPA, a full refund will be paid, directly to the customer who has made the initial purchase.

A full refund is also available if a participant withdraws from a training session, 5 or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis.

An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided.

Payment Terms

It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement. 

All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a Tax Invoice will be emailed to the person making the booking.