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Retirement Living & Seniors Housing Program – Module 1 – Essential Tools of Management

Retirement Living & Seniors Housing settings deliver operational and managerial challenges that require skilled, adaptive, and resourceful leaders. The program explores the essential role capabilities that support effective management and the key human skills that support better communication with team members and with older people and their families.

Each workshop topic has been selected in response to feedback from specialists in the Retirement Living & Seniors Housing sector, and from participants engaging in ACCPA’s events and Member Advisory groups.

The program includes practical strategies and resources to assist manage conflicting demands. To maintain professional currency, increase and broaden your knowledge, expertise and competence, the program offers 22 Continuing Development Points (CPD).

Endorsed by ACCPA, CPD points reflect a commitment in career investment and skill currency. A certificate of your attendance, with CPD points achieved, will be provided.

Who should attend: 

Executive Managers, Operations Managers, Business Managers, Customer Engagement and Admissions Managers and Co-Ordinators.

Module 1 – Essential Tools of Management 

Learn the essential tools of management that ease the workload, embrace the freedom that planning and execution provides and explore key asset management principles and practices.

Module 1 includes:

  • Art of Retirement Living Management
  • Planning and Execution
  • Asset Management
For more information on each workshop, please click on the relevant button.
Art of Retirement Living Management

Facilitated by Bruce Williams

Workshop Overview:

Contextualised for Retirement Living Operational Managers, this workshop explores the contemporary capabilities required to deliver effective management, in this unique workplace setting.

Learn how to align your daily priorities and actions with key organisational goals whilst maintaining and growing an effective team and learning culture. Delivered in a practical manner, participants are provided post-session resources that will assist in the day-to-day practice of confident management. 

Learning Outcomes:

  • Manage yourself and others with greater confidence 
  • Improve communication and relationship-building 
  • Be an agent for positive change and improvement 
  • Manage up, down and sideways more effectively 
  • Align daily priorities and actions with key organisational goals and aspirations 
  • Think more clearly and provide the right guidance for team success  
  • Foster trust and a positive workplace culture for better service delivery 
Planning and Execution

Facilitated by Bruce Williams

Workshop Overview:

Part 1: Strategic Action and Goal Setting

Strategic actions and goals are essential for achieving personal and professional success. They help you to clarify your vision, focus your efforts, and measure your results. However, creating and implementing strategic actions and goals can be challenging, especially in a complex and dynamic environment. How do you set realistic and relevant goals that align with values and purpose but are also flexible enough to respond to the unexpected? How do you overcome obstacles and distractions that prevent you from taking action? How do you track and evaluate your progress and performance to ensure continuous improvement? And how do you maintain momentum, motivation and your own well-being?

In this webinar, you will learn how to create and implement strategic actions and goals that are informed by and aligned with your vision and values. You will also discover some practical tools and tips to plan, track and evaluate progress on meaningful goals. And you’ll explore some simple strategies to help you feel a greater sense of satisfaction and personal well-being.

Part 2: Priorities, Motivation and Daily Practice

Do you wish you could find more time and energy for the things that matter most? Do you often feel overwhelmed by competing demands and conflicting priorities? Do you wrestle with procrastination or perfectionism? Do you spread yourself too thin, trying to do too many things at once? Do you struggle to say no to people and distractions that eat up your limited time and attention?

In this webinar, you will discover how to identify and prioritise your core values, goals, and activities, and why this alignment matters. You’ll learn how to cultivate motivation and consistent daily action, even when you face challenges, distractions, disruptions and setbacks. You’ll also explore some effective techniques for creating and maintaining routines or daily practices to support ongoing performance without compromising your personal wellbeing. And you’ll be introduced to some simple techniques to help you say no more often and safeguard your valuable time.

Learning Outcomes:

  • Align your vision and values with valid actions
  • Improve clarity and focus
  • Create an agile and accountable strategic doing cycle
  • Understand and make better use of KPIs and OKRs
  • Set achievable and meaningful goals
  • Reduce overwhelm and prioritise like a pro
  • Create sustainable daily habits and rituals to support your performance and wellbeing equally
  • Maximise ROI for your precious time and energy
  • Tame your calendar and leverage your time
  • Feel good about what you’re not doing
Asset Management

Facilitated by Bruce Tustin & Peter Hall

Workshop Overview:

The Fundamentals of Asset Management is designed to inform managers of the advantages in applying an asset management approach including risk mitigation, commercial benefits, cost savings and operational efficiencies.  

The NSW Government changes to the Retirement Villages Act, now require a 10-year Asset Management Plan to be kept up to date and refreshed in 3 years, from 1 July 2022. (The Retirement Villages Amendment (Asset Management Plans) Regulation 2021. 

While other states and territories do not have this legislated requirement, it is noted this legislative approach may be replicated in other states and territories. This workshop will inform and enable operators to prepare for legislative changes and to take advantage of the cost benefits in asset planning.

Learning Outcomes:

  • Understand the practicalities of asset management, and the 4 principles of asset management (optimising maintenance and renewal, developing accurate long-term strategies and sustaining long term performance)
  • Examine key tools to manage assets more effectively 
  • Learn how leasing priorities enhance value
  • Learn how to resolve regulatory liabilities and address other issue that may arise
  • Explore the commercial benefits and cost savings

Dates & Times:  

Art of Retirement Living Management

6 September 2023
2.00pm – 4.30pm AEST

Planning and Execution

Session 1 – 16 October 2023
Session 2 – 23 October 2023

2.00pm – 4.00pm AEDT

Asset Management

29 November 2023
1.00pm – 2.30pm AEDT


ACCPA Member:

1 – 2 people: $999.00 (GST inc) each
3 – 10 people: $899.00 (GST inc) each

Additional member discounts apply for groups of 11 and greater. Contact  for a discussion.              

Non Member: $1540.00 (GST inc)

NOTE: Registration is for all three workshops in this module. Program modules can be completed in any order.
There is no requirement to complete all modules in the program.

Module 2 – Building Resilience & Understanding Others

Build resilience by understanding what motivates others, gain awareness of dementia and associated behaviours, and learn how to promote psychological safety and self-care.

Module 3 – Service Delivery for Positive Outcomes

Deliver service excellence and memorable customer experience, manage conflict calmly and resolve disputes and complaints with confidence.

About the facilitators:

Bruce Williams

Bruce Williams loves to help people understand how other people tick so they can work together with less stress and more “yes!” With a focus on leadership, communication and team dynamics, Bruce has been delivering adult education, coaching and professional development programs for over 4 decades. He is an accomplished speaker and facilitator with an engaging and humorous presentation style.
In addition to managing his own business, Bruce is Judging Chair for the Sunshine Coast Business Awards and a part-time academic with the University of the Sunshine Coast. He is founder and spokesperson for the USC Starfish Program raising funds to support low SES students in higher education. Bruce also mentors young entrepreneurs in The DeLorean Project and Generation Innovation.

Bruce Williams

Bruce​ ​Tustin

Bruce​ ​Tustin, CEO of 4Links has​ ​30​ ​years’ experience​ ​in​ ​the​ ​wealth​ ​technology​ ​sector,​ ​Bruce founded​ ​Oasis​ ​Asset​ ​Management​ ​in​ ​2000,​ ​which​ ​became​ ​one​ ​of​ ​the​ ​largest superannuation​ ​platforms​ ​in​ ​Australia.​ ​Bruce​ ​is​ ​passionate​ ​about developing​ ​4Links​ ​into​ ​a​ ​global​ ​player​ ​in​ ​the​ ​supply​ ​chain​ ​technology space.​ ​He​ ​brings​ ​many​ ​years’ experience​ ​as​ ​a​ ​successful​ ​entrepreneur,​ ​with a​ ​proven​ ​ability​ ​to​ ​deploy​ ​new​ ​technology​ ​to​ ​optimise​ ​corporate performance.

Bruce T

Peter Hall

Peter has over 20 years experience in procurement software development. Over the past 15 years Peter’s company Decisionmax has developed solutions for corporate clients across a range of sectors: Health, Aged Care, Mining, Defence, and NSW Police. Peter formed 4Links with Bruce Tustin to focus on a completely new system design and strategic direction.

Peter Hall

Booking Terms & Conditions 


Aged and Community Care Providers Association (ACCPA) is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.  

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Utilising the contact details provided to ACCPA from time to time, Learning and Professional Development will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email  and we will remove you from our ‘waiting lists’ and ‘email communications’ database. 

Cancellations, Refunds, Substitutions and Transfers: 

ACCPA’s Learning and Professional Development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the What’s On page. 

Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of ACCPA, a full refund will be paid, directly to the customer who has made the initial purchase. 

A full refund is also available if a participant withdraws from a training session, 5 or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis. 

An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided. 

Payment Terms 

It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement.   All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a Tax Invoice will be emailed to the person making the booking.