Webinar overview:
ACCPA Members have received their first Star Ratings and there has been a mixture of responses from our members ranging from positive, to disappointment and confusion in understanding the results. With the new star rating system for residential aged care going live next week, this discussion provides an opportunity to reflect upon the measurements captured in the star rating system, and also discuss the importance of preparing consumers and families to understand what the ratings actually mean and the improvements that will flow from this. If you have any particular items that you would like addressed in this discussion, then please email:
Points of Discussion:
Star Ratings Review Post Implementation – Cheryl Edwards
The Surprises – Derek Dittrich and Cheryl Edwards
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Inclusion of memory support units as restrictive practice
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Unexpected compliance results
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Importance of quarterly financial reports being accurate and on time
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Compliance score impacting overall score
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Results of consumer experience interviews
Preparing Consumers and Families – Julie Anderson
Member Discussion – Derek Dittrich
