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Home Care Support

ACCPA supports home and community care providers by engaging with government and stakeholders on funding, policy and reform issues, including those stemming from the Aged Care Royal Commission.

Our home and community care experts are available to support and guide members by emailing or calling 1300 222 721 during business hours.

In Australia, home care services are currently delivered through the government-subsidised Commonwealth Home Support Programme and Home Care Packages program. However, from 1 July 2024 these two programs will be replaced by a single Support at Home Program.

Careers and Professional Development

Home Care Workforce Support Program

ACCPA delivers this program in Victoria and Tasmania with our consortium partners Human Services Skills Organisation (HSSO) and PowerHouse Hub. The program will recruit up to 4,000 new workers, train and connect them with providers over the next two years.

Women Discovering Aged Care Careers Tasmania

ACCPA is supporting women across Tasmania to explore career opportunities and pathways within the aged care sector. You can learn more about the program here.
To understand more about various support worker roles in CHSP view these videos.

Aged Care Workforce Hub

The Aged Care Workforce Hub is an industry-wide resource to support to the aged care sector by connecting job seekers with home and community care organisations in need of new ‘right fit’ staff.

CHSP Sector Support and Development

ACCPA Sector Support and Development is part of a government program to support CHSP providers as they transition to the new Support at Home Program from 1 July 2024. Under this program, the Support at Home National Conference will be held on 29-30 November 2022 with the theme A Change is Gonna Come!’  Find out more and register here

Commonwealth Home Support Programme (CHSP)

An entry-level home support program that helps older people to live independently in their homes and communities and provides respite services to give carers a break. CHSP providers receive Australian Government funding through grant agreements. They then provide subsidised services to older people, who pay a contribution. There are around 1,400 CHSP providers in Australia and most are not-for-profit organisations. Visit our What's On page to find learning opportunities for CHSP providers.

Home Care Packages (HCP)

A more complex care program which requires that all services delivered are aligned with a demonstrated consumer need. Provider responsibilities in relation to fees and charges, care planning, package inclusions and exclusions, package budgets, reporting and responding to special needs are set out in the Home Care Packages Program Operational Manual. Visit our What's On page to find professional development opportunities for HCP providers.

Support at Home Alliance

The Support at Home Alliance, comprising ACCPA and five other organisations, advocates on reform issues including the new Support at Home Program. The Alliance is working closely with the University of Wollongong on a sector-preferred funding model for the new program, which would be based on the Australian National Aged Care Classification (AN-ACC) funding model. More broadly, the Alliance advocates for a home care system that recognises:

  • a human rights-based approach
  • a person’s freely and competently exercised choice to the care they wish to receive, including the manner and source of care provided
  • a sustainable balance between consumer need and fiscal constraints, maintaining a clearly detailed, holistic service for good to inform older Australians, carers and communities of choice and affordability.

ACCPA home and community care experts are available to support members by contacting or calling 1300 222 721.