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InnovAGEING Case Study

Technology and data for enhanced organisational governance

Six steps to success.

In the ever-evolving aged care landscape and with the new Age Care Act and strengthened Quality Aged Care Standards due to commence in July 2024, the adoption and integration of technology together with the strategic use of data have become pivotal in steering organisations towards success and sustainability.

What providers need to know is that governance – the cornerstone of any thriving organisation – can be significantly enhanced by technology.

In fact, the adoption of technology and effective data utilisation are now instrumental in promoting good organisational governance in aged care.

1. Transparency and accountability

One of the fundamental aspects of good governance is transparency. Advanced data management systems and predicative data can enable organisations to record, store and analyse vast amounts of data with precision.

This data can inform operational processes, compliance and reporting, and support financial viability.

By using technology and data, organisations can provide accurate and timely information to all stakeholders, enhancing transparency and accountability.

2. Improved decision-making

Data-driven decision-making is another critical aspect of good governance. Technologies, analytics and AI algorithms can provide insights that were previously paper-based, unreliable and often unattainable.

These insights empower aged care leaders to make informed decisions that are based on factual data rather than intuition or speculation, leading to more strategic and effective clinical governance.

3. Risk management and incident management

Identifying and managing risks is essential for good clinical governance. Using technology can enable organisations to foresee potential risks by analysing consumer patterns and trends from historical data.

This can be a light bulb moment and will help in proactively identifying threats, and implementing preventive measures in a timely manner.

4. Regulatory compliance

Staying compliant can be challenging in the aged services industry. Technology plays a crucial role in compliance by automating reporting processes and keeping track of consumer changes or deterioration.

Commission visits, self-assessments, Quality Indicator reporting, SIRS and incident management, and financial reporting – all part of the compliance landscape – are made easier with having information and data at your fingertips.

5. Enhanced communication

Good governance is also about effective communication.

Technology-enabled organisations can better facilitate communication with internal and external stakeholders, through the ability to disseminate information quickly and efficiently, ensuring that all parties are well-informed and engaged.

This extends to the Clinical Governance Committee, Quality Care Advisory Body and Consumers Advisory Body.

6. Efficiency and cost-effectiveness

Adopting technology can streamline operations, reducing manual labour and the potential for human error.

Automated processes are not only more efficient but also cost-effective in the long run. This operational efficiency ensures that resources are utilised optimally, a key aspect of good governance.

The adoption of technology and the strategic use of data are no longer just options but necessities for good organisational governance.

In an age where data is the new currency and technology the conduit, organisations that embrace these tools are poised to achieve not only compliance and efficiency but also a competitive edge.

As we look to the future, the integration of technology and data will continue to play a pivotal role in shaping effective, transparent, and accountable governance structures in aged care.

We have seen a significant and tangible shift across the sector, especially for those who’ve embraced and started incorporating new technology into their workplace.

The return on investment has proven highly favourable, not just from a business standpoint but notably from a human angle.

The response from employees, highlighting the improved efficiencies resulting from the integration of new technology, indicates a positive contribution to the organisation’s culture. While they feel supported, there’s a strong sense that their employer is genuinely invested in their wellbeing, as well as those in their care.

For more information on how HLS Healthcare can support your organisation’s governance and create a technology roadmap that makes operations seamless, saves you time, money and resources, and most importantly supports a model of care where consumers always come first, please reach out.

Melissa Stehr, Chief Executive Officer
HLS Healthcare


Aged Care Magazine, Autumn 2024, page 95

Aged Care Today Magazine Autumn-2024 - Innovation & Technology
Melissa Stehr, Chief Executive Officer, HLS Healthcare

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