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Queensland News

19 June 2024: Legislative update – Retirement Villages (Financial Documents) Amendment Regulation 2024

Last Friday the Queensland Government released the Retirement Villages (Financial Documents) Amendment Regulation 2024 which makes amendments to the Retirement Villages Regulation 2018.

The changes increase the transparency, accountability, and consistency of financial reporting by retirement village scheme operators, helping both operators and residents alike.

The amendments take effect from 1 July 2024, and will:

  • standardise and prescribe minimum requirements for:
    • budgets,
    • quarterly financial statements,
    • audited annual financial statements,
    • audit reports,
    • quantity surveyor report.
  • prescribe quantity surveyor reports as an operational document, ensuring access to these reports by residents and prospective residents upon request. 

What do the changes apply to?

  • quantity surveyor reports obtained after 1 July 2024,
  • 2025/26 GSF, MRF and CRF budgets,
  • 2025/26 annual financial statements and audit reports due to be lodged with the department within 5 months after the end of the financial year.

Financial guidance material will be made available on the department’s website to assist operators to meet the new compliance requirements.

If you have any questions about the changes and what they mean to your organisation please contact us by email , or by calling (07) 3013 2666.”

3 June 2024: The Queensland Parliament recently passed two important legislative reforms

The Queensland Parliament recently passed two important legislative reforms:

In brief, the reforms to the Manufactured Homes (Residential Parks) Amendment Bill 2024 include:

  • prohibiting market rent reviews
  • limiting site rent increases to the higher of CPI or 3.5 per cent
  • an opt-in buyback and site reduction scheme for homes on the market for more than 18 months
  • fairer processes for terminating site agreements and compensating home owners
  • changes to the definition of CPI to align it more closely with increases in the aged pension.

Other key reforms in the Bill will commence by proclamation at a later date including:

  • residential park comparison documents
  • changes to home-selling processes
  • new registration requirements for residential parks
  • requirements around maintenance and capital replacement plans.

The reforms to the Residential Tenancies and Rooming Accommodation and Other Legislation Amendment Bill 2024 include:

  • all forms of rent bidding banned
  • rental bond process fairer
  • rental increase limits to a property.

Additional reforms in the Bill passed by Parliament will come into effect on a date to be set by proclamation, including:

  • protecting renters’ privacy by requiring 48 hours entry notice and a prescribed form to be used to apply for a rental home, with any information collected to be handled securely
  • limiting reletting costs based on how long is left on a fixed term lease
  • giving renters a fee-free option to pay rent and choice about how they apply for a rental property
  • improving the rental bond process by requiring claims to be supported by evidence.

29 May 2024: Aged Care is the Place To Be – Introduction to Aged Care Micro-Credential

As part of ACCPA’s Aged Care is the Place to Be program, registered providers have complimentary access to the ‘Introduction to Aged Care’ micro-credential.

The ‘Introduction to Aged Care’ micro-credential offers foundational knowledge of the aged care sector and is ideal for those starting their career in aged and community care or looking to enhance their skills and knowledge.

Upon completion, participants receive a digital badge and a certificate in recognition of their learning.

Find out the eligible areas and access the micro-credential here.

If you would like further information, please contact Necole Austin

Micro-credential flyer for ACP2B

23 May 2024: Incontinence Management Micro-Credentialing Program

The Incontinence Management Micro-Credentialing Program is an advanced eLearning initiative designed to provide a standardised and industry-specific approach to incontinence management.

This free offering is a comprehensive and self-paced training program that aims to enhance prevention and management of incontinence and reduce the risks of adverse events and their associated costs.

The program addresses a critical aspect of elder care and provides a vital professional development opportunity for Registered Nurses and Care Workers in both residential and community care settings in Australia. For more information download this flyer.

Providers will benefit from the program by:

  • Addressing key skills gaps
  • Relieving strain on workforce shortages
  • Increasing employee emotional intelligence and awareness of job requirements for smoother and faster transitioning into the workplace
  • Increasing the providers capacity to provide care and offerings in other areas whilst maintaining good relationships with staff and consumers
  • Increased productivity by reducing care recipient skin issues and the needs to treat
  • Preventing product wastage and cost savings
  • Easy access to training for staff of regional and remote service providers

Register your organisation.

This Micro-credentialing Program project is proudly supported and funded by the Queensland Government.

16 May 2024: The Aged Care is the Place to Be

Eligible QLD providers registered with the program receive complimentary tailored workshops and resources to enhance your workforce’s capabilities.

ACCPA are pleased to offer access to the following Learning & Professional Development courses at no cost to you:

  • Tuesday 28 May 2024: Asking the Question: Creating a Culturally Safe Space for First Nations People
  • Thursday 6 June 2024: Dementia Care Essentials: Charting the Path to Understanding and Empowerment
  • Friday 7 June 2024: Employee Experience: Creating Employer of Choice Cultures

There are limited spots available, so we recommend registering now to secure your place.

To access the above courses eligible QLD providers can register here.

If you would like further information, please contact Necole Austin

Aged Care place to be

2 April 2024: The Aged Care is the Place to Be

Register for The Aged Care is the Place to Be program and your organisation will have:

  • Free access to candidates in Queensland. ACCPA has attracted over 100 candidates who are ready to be employed and start their journey in aged care. We will also provide a complimentary foundational skills course to potential candidates to get them job ready for a role in aged care.
  • Free training options to enhance the skills of your current aged care workforce and ensure better support for new workers in the sector. Eligible registered QLD organisations will have complimentary access to a range of courses designed specifically to improve employee retention.

Register your organisation* for the program or get in touch to find out more.

This project is proudly funded by the Queensland Government through its Growing Workforce Participation Fund.
*Eligible QLD locations only. Find out more here.

Aged care is the place to be

28 March 2024:

New reforms for manufactured homes in Queensland

The Queensland has introduced new reforms into parliament for the Manufactured Homes sector. The reforms are focused on resident protections and will be introduced in stages. Some of the reforms include:
• Limiting site rents increases to CPI or 3.5%
• Opt-in buy-back and site rent reduction scheme for homes on the market greater than 12 months
• Strengthening registration requirements
For more information about the new reforms read their media statement.

Registrations open
QLD State Conference (Gold Coast) – 29 April to 1 May 2024

Conference program now live!

The speaking program aims to stimulate thoughtful consideration and encourage a forward-looking perspective, exploring new approaches in addressing current challenges and reforms, and fostering sustainability within the aged care industry.

Registration for the 2024 ACCPA Queensland three-day conference is now open!

Explore the future of aged care at ACCPA’s Queensland conference. Themed From Vision to Reality: Aged Care’s Journey Forward, this conference will focus on the journey forward for the sector.

Join ACCPA from 29 April – 1 May, at The Star Gold Coast, and engage in discussions and presentations taking visionary concepts to practical implementation.

With engaging speakers and thought-provoking panel discussions, attendees will have the opportunity to expand their knowledge, network with peers, and gain valuable insights into the latest trends and practices.

7 March 2024:

Enrolments Open Now: Incontinence Management Micro-Credentialing Program (QLD)

The Incontinence Management Micro-Credentialing Program is an advanced eLearning initiative that aims to bridge the knowledge gaps in continence management, offering a standardised, industry-specific approach.

Available now for Queensland providers this free program aims to:
– enhance prevention and management of incontinence
– reduce the risks of adverse events and their associated costs.
– address a critical aspect of elder care
– provide a vital professional development opportunity for Registered Nurses and Care Workers in Australia.

With its tailored learning paths, self-paced and modular format, the program offers an accessible study option for busy aged care workers.

Register for the program 

Contact for more information.

This Micro-credentialing Program project is proudly supported and funded by the Queensland Government.

7 March 2024:

ACCPA Aged Care is the Place to Be

By registering for the program, your organisation will gain free access to candidates in Queensland as well as a range of training options to enhance the skills of your aged care workforce and ensure better support for new workers in the sector.

Register your organisation for the program now.

4 March 2024:

ACCPA Qld Emerging Issues & COVID-19 Meeting Q&A

The ACCPA Qld Emerging Issues & COVID-19 meeting was held online on Tuesday, 27 February 2024 and included a panel session on Restrictive Practices. This document was presented by Karen Williams, Principal Solicitor at ADA Law.

On behalf of the ACCPA staff and our members we would like to thank Karen, John Chesterman (Public Advocate, Qld Department of Justice) and Garrie O’Toole (National Consultancy Lead, Dementia Australia) for sharing their expertise and knowledge on this very important subject.

Restrictive Practice in Aged Care Decision Making Hierarchy
Restrictive Practice in Aged Care Decision Making Hierarchy

The meeting was also given an update from the Department of Health & Aged Care and there were a number of questions taken on notice.

With thanks to Carli Moerth, Assistant Director, North Qld State Office we have now received the below responses to the questions raised:


Is there a template for Monthly Care Statements?

Not at this stage.

The Monthly Care Statements requirement is being implemented through a staged approach which started with a pilot. The pilot has been completed and Nous has provided an evaluation report to the Department. The Nous Group received a variety of feedback from residents, representatives, and aged care providers both on the pilot and issues for consideration regarding national implementation.

Unfortunately, the departments has experienced some delays in publishing the findings from the pilot report and the approach for national implementation, including the frequency and content of the statements, and the timeframes for implementation. The intention is that the monthly care statements requirement is to be read in conjunction with rules under the new act and with the strengthened standards, noting neither are final at this time.

We now expect publishing the findings and approach to happen in the next month or two. When this does occur, information will be published on our website (recently updated) and via the Your Aged Care Update newsletter.

The links to these are found here:
(Australian Government Department of Health and Aged Care website)

Monthly Care Statements for residential aged care
Newsletters and alerts for the aged care sector

At this stage, the Department intends to provide a Monthly Care Statement template for aged care homes and/or aged care software providers to either use directly, modify, or use as a guide to develop their own. The template will be accompanied by guidance material detailing the format, content, categories of information, and the reporting period.

The Department recognises the Aged Care Sector will need time to prepare for this new requirement, and will provide as much notice as possible and support you with your preparations.


Will there be any additional funding for providers to support the implementation of the strengthened standards?

Currently there is no additional funding for this purpose. However, there is some work being done around assistance for IT systems. We encourage all providers to give feedback on the new legislation as part of the consultation process.


Is there a timeframe from IHACPA to release its pricing?

We have not been able to get up to date information at this stage. However, based on the release of last years pricing report, it is likely to be around April. We can provide further information as it comes to hand.

29 February 2024:

ACCPA Aged Care is the Place to Be: Available for QLD Aged Care Providers NOW

The ‘Aged Care is the Place to Be’ Project is officially launched!

As a strategic response to addressing workforce challenges within the aged care sector, this project introduces a co-designed employment pathway, in collaboration with aged and community care providers, targeting currently underrepresented cohorts in the QLD aged care workforce, specifically individuals aged 15-24 years and those identifying as Aboriginal or Torres Strait Islander.

ACCPA has co-designed and delivered a suite of learning and development training products to prepare and upskill new entrant aged care workers in service provider environments.

By registering for the program, your organisation will gain free access to candidates in Queensland as well as a range of training options to enhance the skills of your aged care workforce and ensure better support for new workers in the sector.

The ‘Aged Care is the Place to Be’ Project will assist providers in eligible locations to:

  • attract young individuals to entry-level positions such as Domestic Support and Kitchen Assistant, Home Care Support such as meal prep, social support, respite etc)
  • offer a micro-credential foundational skills course to enhance the capabilities of new entrants.
  • support individuals registered on the Aged Care is the Place to Be Employment Hub in delivering quality aged care services.
  • ensure better support for new workers in the sector by accessing the industry specific foundational skills micro credential course.

 This project is proudly funded by the Queensland Government through its Growing Workforce Participation Fund.

Register your organisation for the program now.

For more information, please contact .

31 January 2024: Dept of Health Qld – Draft new Aged Care Act Qld Consultations

The Department of Health and Aged Care will be holding a number of consultation workshops to discuss the draft new Aged Care Act and hear your feedback.

Across Queensland there will be five forums in regional centres between 30 January and 14 February 2024, with online drop-in sessions available in February 2024. Details about online sessions will be available soon.

Workshops are open to anyone interested in Australia’s aged care system. This includes:
• older people, their families and carers
• aged care providers and workers
• sector peaks, associations and unions.

There is no cost to attend.

Some workshops will focus on the impacts of the draft Act on:
• older First Nations people
• older people from culturally and linguistically diverse backgrounds
• older people with diverse life experiences.

These focussed workshops are identified by an asterisk (*) in the table below.
Cairns* | Tue 30 Jan | 10am to 2pm | Cairns Convention Centre, Corner Wharf and Sheridan Streets, Cairns
Mackay | Wed 31 Jan | 1pm to 5pm | Harrup Park Country Club, Juliet Street, Mackay
Gold Coast | Fri 9 Feb | 10am to 2pm | Hilton Surfers Paradise, 6 Orchard Avenue, Surfers Paradise
Toowoomba | Tue 13 Feb | 10am to 2pm | The Annex, 541 Ruthven Street, Toowoomba
Logan City* | Wed 14 Feb | 10am to 2pm | Logan Entertainment Centre, 170 Wembley Road, Logan

Before attending a workshop, you are encouraged to read the consultation resources. The department will send you a workbook before the workshop. These materials include prompting questions about what they are most interested to hear about and may help guide your feedback.

Register to attend a workshop

18 January 2024: ACCPA Aged Care is the Place to Be – Seeking Aged Care Champions

Help us attract other younger people to the aged care workforce.

ACCPA’s ‘Aged Care is the Place to Be’ project intends to attract young job seekers in QLD by creating personal connections with the existing young, aged care workforce.

Meet Jay, a Personal Care Worker at Southport Lodge and one of ACCPA’s champions for our project.

ACCPA’s Aged Care is the Place to Be

As part of the marketing activities for this project, the ‘Aged Care Champions’ will be incorporated into social media and website content. The content will highlight their career stories and experiences, while shining a spotlight on the diversity of job roles and career pathways on offer in aged care, including opportunities to upskill and grow.

Aged Care Champion Eligibility:

  • Currently working in aged & community care sector in QLD (all regions)
  • Aged 18 – 30 years
  • Gain permission to participate from their employer (employer acknowledgement will be included as part of the promotional activities)

The ACCPA team will work with the ‘Aged Care Champions’ to capture and create a variety of content including photos, short videos and testimonials.

Enquiries:

17 January 2024: ACCPA Aged Care is the Place to Be

Launching in February, the ‘Aged Care is the Place to Be’ Project is a strategic response to address workforce challenges within the aged care sector.

This project introduces a co-designed employment pathway, in collaboration with aged and community care providers, targeting currently underrepresented cohorts in the QLD aged care workforce, specifically individuals aged 15-24 years and those identifying as Aboriginal or Torres Strait Islander.

ACCPA will co-design and deliver a suite of learning and development training products to prepare and upskill new entrant aged care workers in service provider environments.

By registering for the program, your organisation will have free access to candidates in Queensland as well as a range of training options to enhance the skills of your aged care workforce and ensure better support for new workers in the sector.

The ‘Aged Care is the Place to Be’ Project will assist providers in eligible locations to:

  • attract young individuals to entry-level positions such as Domestic Assistant Support and Kitchen Assistants, Home Care Support. (Meal prep, social support, respite etc)
  • offer a micro-credential foundational skills course to enhance the capabilities of new entrants.
  • support individuals registered on the Aged Care Is the Place to Be Employment Hub in delivering quality aged care services.
  • enhance the skills of the aged care service providers to ensure better support for new workers in the sector by accessing the industry specific foundational skills micro credential course.

 This project is proudly funded by the Queensland Government through its Growing Workforce Participation Fund.

Interested providers can contact  for more information.

17 January 2024: Incontinence Management Micro-Credentialing Program (QLD)

ACCPA has been approved by the Queensland Government for a Micro-credentialing Program opportunity to support changing workplaces by enabling the provision of focused training for new or transitioning employees in specific skills.

ACCPA Queensland News

The Incontinence Management Micro-Credentialing Program is an advanced eLearning initiative designed to provide a comprehensive and tailored training program to address targeted knowledge gaps by:

  • Providing a standardised and industry-specific approach to incontinence management.
  • Enabling earlier prevention and management of incontinence, thereby reducing the risk of adverse events for the individual and reducing the costs for the individual/facility/government.

This program stands as a pivotal tool for professional development in elder care for RNs and CWs in Australia. It promises to significantly improve the quality of care through its practical, flexible, and specialised approach.

The Incontinence Management Micro-Credentialing Program will commence in March 2024.

Contact for more information.

23 November 2023: Seeking Aged Care Champions – Help us attract other younger people to the aged care workforce

ACCPA’s ‘Aged Care is the Place to Be’ project intends to attract young job seekers in QLD by creating personal connections with the existing young, aged care workforce.

ACCPA Aged Care Champions logo

30 October 2023: Inquiry into the provision and regulation of supported accommodation in Queensland

On October 26, 2023, the Legislative Assembly of Queensland initiated an inquiry on supported accommodation provision and regulation. The Community Support and Services Committee will investigate various aspects, including the appropriateness of standards and their enforcement, funding of support services by the NDIS, accommodation and support services for Queenslanders, the sustainability of service delivery models, resident wellbeing, and the complex state and federal regulatory arrangements.

The Committee is calling for written submissions from interested stakeholders and members of the public, with a submission deadline of February 2, 2024. Submissions must include the author’s name, organisational affiliation (if applicable), and contact information. Submission guidelines are available on their webpage.

Please note that submitted information may be published on the committee’s inquiry webpage, but individuals can request confidentiality. Additional details, documents, and a public briefing on November 13, 2023, can be found on the inquiry webpage

Click here to make a submission. Through this link you can write your submission or upload a file containing your submission.

For inquiries, contact the Committee Secretariat at (07) 3553 6623

20 September 2023: ACCPA will be proceeding with the development of an ‘Aged Care is the Place to Be’ project in QLD following a successful bid to the Queensland Government’s Growing Workforce Participation Fund

3 August 2023: Office of the Health Ombudsman 2023-2027 Strategic Plan. The OHO operates in a co-regulatory model with the Australian Health Practitioner Agency (Ahpra) when dealing with complaints and notifications about registered health practitioners. The OHO is required to provide a transparent, accountable and fair system for effectively dealing with complaints and other healthcare matters in a timely manner.  Find out more

20 July 2023: The ACCPA Queensland team invites all members and stakeholders to participate in Aged Care Employee Day this August. Find out more

Introducing ACCPA’s Member Relations Officer for QLD – May 2023
We are pleased to welcome Megan Hobson into the role of Member Relations Officer based in QLD. Megan works alongside the QLD State Manager, Ian Poalses, to support our members and brings with her a wealth of experience, particularly in the retirement living industry, having spent the previous three years as the inaugural Code Administrator for the Retirement Living Code of Conduct. Megan has worked for a number of member-based associations, not-for-profits and at all three levels of government in administrative and advisor roles. For all member support enquiries please contact